Terms & Conditions

Vin Wines Limited is a company registered in England and Wales with company number 14407846. Vin Wines Ltd is VAT registered, no: 268 3792 56. We are registered with the Alcohol Wholesaler Registration Scheme and can provide you with our Standard Form of Disclosure on application. Our registration number is: XPAW00000108765.

At Vin Wine Merchants we take our customer data very seriously.

To make a purchase from the website you agree to the terms and conditions of the site. We collect personal information to enable us to process and deliver your order. By entering your details on our website, you consent to us holding personal data about you. We are committed to the data protection act 1998 and the information you give will not be shared with any other company other than ourselves, we are dedicated to the privacy of your information. For further information regarding this data or any other privacy matters please contact us on 01243 698838 or by email at info@vinwinemerchants.com

By subscribing to our newsletter, you consent to receive an email from us approximately once a month, although if there is any extra amazing news or special offer, we may send further emails. If you’d like to be the first to know about exciting pre-orders, tastings evenings and other Vin Wines events, please make sure our email doesn’t languish in your junk mail folder. Similarly, at any point, if it’s all getting too much, just let us know and we’ll take you off the mailing list and remove your data from our system. If you would like to learn more about how we use and store your data, please do get in touch.

Age Restriction

In accordance with UK law you must be 18 years or over to place an order with vinwinemerchant.com. By placing an order you confirm that you are at least 18 years old and all deliveries must be signed for by an adult aged 18 years or over. Vin Wine Merchant’s reserves the right not to accept any orders.

It is an offence for a person under 18 to buy or attempt to buy alcohol, or for a person over 18 to buy alcohol on behalf of a person who is under 18.

It is a condition of sale that deliveries requiring a signature must be signed for by an adult over 18 years.

Ordering with Vin Wine Merchants

When ordering with Vin Wine Merchants, products and vintages are subject to availability and if, for some reason, a product is out of stock we will inform you by email or telephone as to its time of availability or suggest a suitable alternative. If the vintage shown is currently unavailable it may be replaced with another vintage.

Security

All information (including credit card details) is sent and received using the latest in secure e-commerce software. We never share any of your details with third party companies. We will only send you promotional emails if you ask for us to do so.

Delivery

Delivery is free within 10 miles of our Shop and for orders over £150 (to one address) otherwise delivery is charged at £9.99 per address.

We endeavour to send out all orders as quickly as possible, normally by the following working day.  However there may be occasions where we will need to collect stock from our other locations or bonded warehouse, normally this will take no longer than 2 working days. If in the rare event the wait will be longer we will contact you with details.  Orders are sent out using a tracked 48 hour service.

For delivery purposes working days are Tuesday – Friday and do not include Saturday, Sunday or Bank Holidays.

Delivery is made by our nominated carrier who operate a regular service Tuesday – Friday, no deliveries on Saturdays, Sundays and Bank Holidays.

Delivery costs are for Mainland UK only.

Delivery FAQ’s

Q- Will there be any information with my order?
A- A delivery note will be placed inside the order giving information on the products and the delivery details. No price details will be put inside the box unless specially requested.

Q- If I have a refund how long will it take to go back into my account?
A- Most refunds are done the same day but it may take up to 30 working days for your bank to transfer the money back into your account.

Q- If I want to discuss or change my order who do I contact?
A- You can call the office on 01243 698838 or email info@vinwinemerchants.com Opening hours are 10am-6pm Monday – Saturday, if you call outside these hours please leave us a message and we will call you back ASAP.

Q- If I want to return my order how do I go about this?

A- If there is a fault with your order please email info@vinwinemerchants.com. When returning a parcel we ask that it is sent back in the same packaging it arrived to avoid damage.

Q- What do I do if I was out when the courier tried to deliver?
A- You will receive a card telling you you’ve missed the delivery. Follow the instructions on the ‘sorry we missed you’ card or click here to contact your local depot to re-arrange delivery or to collect your parcel. Please get in touch as soon as possible; parcels may be returned to the sender (Vin Wine Merchants) in three working days if you do not contact them.

Q- What happens if my wine is corked?
A- Here at Vin Wines we understand that some bottles of wine can be corked from time to time. If this is the case please keep the full contents of the bottle and contact us ASAP.

I need help with my order

At Vin Wine Merchants we pride ourselves on customer service, so if you are having any trouble placing an order we would like to give you a helping hand. You can contact us by using the details below.

Telephone- 01243 698838 (10am – 6pm, Monday – Saturday)

Email- Alternatively if you wish to contact us via email you can email us at info@vinwinemerchants.com and someone will reply to you as soon as possible.

In Store & Online Offers

We are always seeking to offer value to our customers. As a result we may offer online discounts or other savings on products compared to the prices in our stores. These discounted prices are for online sales only and are not available in our stores. Also some of the offers and pricing that we have in our stores will not be reflected on our website.

We reserve the right to remove any sale items or offers at any time.
We reserve the right to terminate discount codes at any time.

Disclaimer

By using this site you accept the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information Vin Wine Merchants apologises for any inconvenience caused but takes no responsibility. We trust that your wine will reach you in perfect condition as service and quality is very important to us. Unfortunately, wine is an agricultural product and from time to time faults will occur, if you experience any problems with regard to the products purchased then please contact info@vinwinemerchants.com